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Refund and Returns Policy

Refund and Returns Policy for e-norge.com

Effective Date: [Insert Date]

At e-norge.com, your satisfaction is our priority. We are committed to providing a seamless shopping experience and ensuring that our refund and return processes are transparent and straightforward. Please read this policy carefully to understand how refunds and returns are handled for both affiliate-linked products and dropshipping items.

General Policy

  1. Affiliate Products:

    • Products purchased through affiliate links are subject to the refund and return policies of the affiliate merchant. We recommend reviewing the affiliate merchant’s policy on their website before making a purchase.

    • If you have questions or issues with an affiliate product, please contact the merchant directly. However, we are happy to assist in directing you to their customer service team if needed.

  2. Dropshipping Products:

    • Products shipped directly from our dropshipping partners are eligible for refunds or returns under the conditions outlined below. Please note that shipping times may vary, and some items may have specific return requirements.

Refund Eligibility for Dropshipping Products

You may request a refund under the following circumstances and assuming that such product is marked as refundable/returnable in its description:

  • The item arrives damaged or defective.

  • The item received is not as described.

  • The item is lost or significantly delayed beyond the estimated delivery timeframe.

  • You cancel the order before it has been processed or shipped.

Refunds will not be granted for the following:

  • The product is not marked as refundable/returnable in its description

  • Change of mind after the product has been shipped.

  • Items that have been used, worn, or altered (unless they arrived damaged or defective).

  • Failure to provide accurate shipping information, resulting in undeliverable items.

Return Process for Dropshipping Products

  1. Contact Us:

    • Reach out to our customer service team within 14 days of receiving the product.

    • Provide your order number, a description of the issue, and photos (if applicable).

  2. Return Authorization:

    • If your return request is approved, you will receive detailed instructions on how to return the item to the designated dropshipping partner.

    • You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.

  3. Processing Time:

    • Refunds will be processed within 7-10 business days after the returned item has been received and inspected by the dropshipping partner.

Refund Method

  • Refunds will be issued to the original payment method used during purchase.

  • Depending on your bank or payment provider, it may take an additional 5-7 business days for the funds to reflect in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, plants).

  • Personal care items (e.g., toiletries, makeup) if used or opened.

  • Digital products or downloadable content.

Important Notes

  • Ensure all returns are sent to the correct address provided during the return authorization process. Returns sent to the wrong address may result in delays or non-receipt.

  • For affiliate products, all return and refund requests must be processed directly with the affiliate merchant. We are not responsible for returns or refunds on purchases made through affiliate links.

Contact Us

See our contact details here.